Terms & Conditions

1. Ordering:

The best way to order the repair services shown on our website is online, but orders can also be made by telephone.

When you have placed your order online, we immediately send you an automatic Email confirmation/receipt for your order.

2. Prices:

The price for each Product from GetItRepaired.co.uk is in UK Pounds Sterling, and includes V.A.T at 20%. While trying to ensure that all prices on the GetItRepaired.co.uk website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will try to inform you immediately and give you the option of cancelling your repair, or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the repair, you will receive a full refund.

3. Payment:

Payment can be made by Visa, MasterCard, Switch/Maestro, or Solo. We also accept PayPal. The card details will be encrypted to give you maximum protection while shopping with us. Payment for repairs is due in advance, once we receive your device we will ensure that you have selected the correct service, if the device requires further work we will contact you via email for approval before starting any work

4. Delivery:

Our website prices include next day return delivery by Royal Mail Special Delivery with insurance to cover against any damage/loss.

We aim to make the repair and delivery of all devices to the customer totally stress free, and when your device is received, repaired and is dispatched we'll send you a confirmation email.

RcModsRepairs.co.uk can not be held responsible for next day deliveries that do not reach there destination on time.

5. Returns:

We believe that you will be 100% satisfied with your repair, but occasionally you may need to return an item.

Please contact us by email or phone before returning any goods, so we can give you a specific returns number.

You have the right to return a faulty item within a reasonable period of time. Our warranty covers all manufacturing/repair defects and does not cover faults arising from poor/improper use.

As for normal returns, you must contact us by email or phone before returning any goods, so we can give you a specific returns number.

Regarding postage costs of returned items, if the item is deemed to be faulty we will cover the return postage costs to us. If it is just a standard unwanted return you as a consumer will cover the postage charge for returning the product to us.

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order. If you wish to cancel your order under this regulation please notify our Customer Service department and give your name and order number.

6. Liability:

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Due to the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control, for example, flood, drought, fire...

7. Copyright and Trademarks:

All rights in the designs and information on our website, are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may copy and print sections of our website, but only for the use of placing an order with us. Any other reproduction of information or designs contained in this website may only be done afterreceiving our written permission.

8. Privacy:

When you make an order we note your name, email address, postal address, and phone number.

During the checkout process there is a checkbox that states 'Please send me your email newsletter'. If this checkbox remains ticked we may use your email address to tell you about our new products and competitions by sending you a email from time to time. If you do not want to receive any such emails from us, you can either untick the checkbox when you go through our checkout, or on any of our emails there is an unsubscribe link where you can permanently remove your email from our email list.

By ordering from us you are also giving us permission to send you an occasional catalogue in the post detailing our products. You can email us at any time requesting you are removed or not included in any such mailing list. By ordering from us you are also giving us your explicit consent to receive free marketing messages from us via your other contact details given to us. For example we may send you occasional free text (SMS) messages to your mobile phone telling you about a new product. In such cases, all messages received by you will be free and you will also be able to opt out of all future messages (opt out details given in all messages / opt out is free).

We will never give your personal information to any other company. If you require any more information on our privacy policy, please contact us by sending an email to info@GetItRepaired.co.uk We adhere to the requirements of the Data Protection Act 1998. We NEVER send random marketing emails to personal email addresses (spam). We do use 'cookies' in our shopping cart software so that it can work efficiently, but do not store or use this information for any other purpose.

9. Questions about your Repair:

As we have such fast/reliable repair and delivery services, it is very unlikely that there will be a problem with your repair. If you do have any queries about the repair or delivery or the items when you get them, simply email or call our customer service department.

10. Other:

The laws of England and Wales shall govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.

Sometimes the product specifications from manufacturers can change; in which case we will do our best to offer you a similar alternative. Where "substitute" goods are sent and you are not happy with them and cancel the order, you will not be made to pay the cost of returning the goods.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

While we try to make sure that all information we provide within our website is accurate, errors and misprints do occur, and we cannot be held responsible for them.

We've selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.

Links to other websites are provided for your convenience only, and we are not responsible for the content of these sites, or any loss resulting from using them.

None of the above affects your statutory rights as a consumer.

11. Privacy & Security:

When you make an order we take your name, email address, postal address, and phone number.

If you do not want to receive any such emails from us, you can either untick the checkbox when you go through our checkout, or on any of our emails there is an unsubscribe link where you can permanently remove your email from our email list.

We will never give your personal information to any other company.

If you require any more information on our privacy policy, please contact us by sending an email to info@getitrepaired.co.uk

We adhere to the requirements of the Data Protection Act 1998. We NEVER send random marketing emails to personal email addresses (spam).

We do use 'cookies' in our shopping cart software so that it can work efficiently, but do not store or use this information for any other purpose.

At Get it Repaired Ltd the customer always comes first, and this means 100% security for your online transactions, by using our COMODO 128-bit encrypted secure server. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case

12. Returns:

We believe that you will be 100% satisfied with your repair due to the extensive testing we carry out after completing the work

If you do find that there is a problem with your repair then email or call us as soon as possible and we will arrange the collection of your device immediately for inspection and repair.